Frequently Asked Questions
Everything you need to know about your WowzaBox experience.
How do you ensure the freshness of the ingredients during shipping?
We use specialized insulated liners and non-toxic gel ice packs to keep your ingredients at refrigerated temperatures for up to 48 hours in transit.
Can I skip a week or cancel my subscription at any time?
Yes, flexibility is key. You can skip a delivery or cancel your subscription directly through your account settings as long as it is done before the weekly cutoff time.
Do you offer options for specific dietary restrictions?
Absolutely. We provide a variety of recipes each week including vegetarian, gluten-free, and low-carb options to suit your lifestyle.
What should I do if my box arrives damaged or missing an item?
We strive for perfection, but if something goes wrong, please contact our support team within 24 hours of delivery with a photo of the issue so we can issue a credit or replacement.
Where do you source your meat and produce?
We prioritize local sourcing and work with trusted farmers who adhere to high standards of animal welfare and sustainable farming practices.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.