Returns & Exchanges
At WowzaBox, we strive to deliver the freshest ingredients to your doorstep; however, due to the perishable nature of our products, we cannot accept physical returns. If you are unsatisfied with your order, please contact us within 24 hours of delivery for a full resolution.
Document the Issue
Take clear photos of any damaged packaging, missing items, or quality concerns immediately upon opening your delivery.
Contact Support
Email our customer care team at [email protected] within 24 hours of receipt, including your order number and the photos taken.
Quality Review
Our culinary team will review your claim within 48 hours to determine if the product meets our strict freshness and safety standards.
Resolution
Once approved, we will issue a full refund to your original payment method or provide a store credit for your next WowzaBox experience.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing